RETURNS
Our Return Policy
Returns & Refunds
We want you to love every piece. If something isn't right, we're here to help.
15-Day Return Window
You have 15 days from the date of delivery completion to initiate a return for any item that doesn't meet your expectations.
Return Requirements
Unworn & Unused
Items must be in original, unworn condition with all tags attached.
Quality Check
All returns are inspected at our warehouse to ensure they meet our standards.
15-Day Window
Returns must be initiated within 15 days of delivery completion.
â ī¸ Important Notice
We cannot accept returns for:
- Items that have been worn or used
- Items with damaged or missing tags
- Items showing signs of wear, alterations, or damage
If returned items are found to be used or damaged during our warehouse inspection, we will not be able to process a refund.
Refund Process
Contact Us
Email us at help@women-culture.com to initiate your return within 15 days of delivery.
Ship Your Return
Carefully package your unworn item with all original tags and ship it back to our warehouse address (provided via email).
Quality Inspection
Once we receive your return, our team will inspect the item to ensure it meets our return requirements.
Receive Your Refund
If approved, your refund will be transferred directly to your original payment method/bank account used for the order.
đ° Refund Details
Approved refunds are processed directly to the original payment account you used when placing your order.
Please allow 5-10 business days for the refund to appear in your account after approval.
Note: Original shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item received was defective or incorrect.
Common Questions
Can I exchange an item?
Currently, we only offer refunds. If you'd like a different size or style, please return your original item and place a new order.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
How long does the refund take?
Once your return is received and inspected (typically 3-5 business days), approved refunds are processed within 2-3 business days. Please allow 5-10 business days for the funds to appear in your account.